Privacy Policy

All pages copyright 2022-2022 by Agora Market Services LLC. All rights reserved. Last change: 2022-03-14

Agora Market Services LLC (individually, “Agora”) respects our users' privacy and has developed this Privacy Policy to reflect its commitment to protecting your information. This Privacy Policy is intended to inform you, as a user of Agora and all websites, URLs, emails and newsletters controlled or operated by Agora (collectively, the “Agora Website”), about the information we collect, how it may be used, with whom it may be shared, and your choices regarding such uses and disclosures.

We encourage you to carefully read this Privacy Policy whenever you use the Agora Website or services or conduct business with us. By accessing and using the Agora Website, you agree to the terms and policies set forth below. This Privacy Policy only applies to the Agora Website; it does not apply to any other websites.

If you have any questions about our Privacy Policy, please see the section at the end for contact information.

What Personally Identifiable Information Do We Collect and Why?

In General. We may collect personally identifiable information about you, such as your name and email address, as well as non-personally identifiable information. When you submit personal information on the Agora Website, it may be sent to servers in the United States and other countries across the world.

  • Information you provide. We may collect and store any personal information you enter on the Agora Website or provide to us in some other manner. This includes identifying information, such as your name, address, email address, and telephone number, and in addition, for Agencies, your credit card number and other personally identifiable information.
  • Information from other sources. Additionally, we may collect personal and non-personal information about you from our business partners, contractors, and other third parties on a periodic basis. We may receive the following types of information: personal and non-personal information about you such as updated delivery and address information, transaction history, and additional demographic information.
  • Other people's information. Additionally, we may collect and keep personal information about other individuals that you provide us with. If you use the Agora Website to communicate information to others (friends, family, coworkers, etc.) via our system, we may retain your personal information as well as the personal information of each such recipient.

Use of cookies and other technologies to collect information. We collect information from your computer and about your activity on our site using a variety of technologies.

  • Information Collected Automatically Through Computer Tracking. We collect information on the Agora Website visitors such as their IP address, browser type or operating system, the pages they visited on the Agora Website, and the website from which they came. We collect and analyze this information to ensure that our goods, websites, and business continue to improve. We utilize this web log information on a regular basis to administer and improve the Agora Website. While some of this information may be personally identifiable, we use it to identify individuals (a) who we believe are abusing the Agora Website, (b) when necessary to assist them with their user experience, (c) for marketing purposes, including third-party marketing, (d) or to use the information in other ways described in this policy.
  • Cookies. When you visit the Agora Website, we may assign one or more cookies to your computer in order to facilitate navigation and to personalize your online experience. We may also automatically collect data through the use of cookies, such as the date, time, and areas of the Agora Website that are visited, as well as the website from which the visitor came. We may utilize IP addresses to gather more information about businesses that visit the Agora Website. When you choose one of our products or services, subscribe to a newsletter or email alert, complete an online form, or participate in a survey, we may attempt to identify your browser and combine information from cookies, web beacons, code, and other online data collection methods with other data we maintain about you. We can better fulfill our customers' needs by increasing the features, marketing, and content of the Agora Website, as well as by making your online experience more convenient and meaningful. While the majority of browsers allow cookies by default, you can typically alter your browser settings to deny cookies. If you choose to disable cookies, you may be unable to sign in or utilize certain interactive features on the Agora Website.
  • Other Technologies. We may trace your usage of our site using ordinary Internet technology, such as web beacons and other similar technologies (e.g. Google Analytics or Facebook Pixel). Additionally, we may embed web beacons in promotional and or other email messages or newsletters to track when messages are opened and acted upon. The information we collect in this manner enables us to tailor the services we provide to the Agora Website visitors, such as targeted advertising, and to assess the overall efficacy of our online advertising, content, programming, and other activities.
  • Information collected by third-parties. We may enable third-parties to display advertisements on our site, including (but not limited to) our authorized service providers, advertising organizations, and ad networks. These companies may gather information about users who view or engage with their adverts through the use of tracking technologies such as cookies. The Agora Website might give these third parties any personal information. They use this information to deliver personalized adverts, services and assess their efficacy.

How We Collect, Use, and Disseminate Personal Information

In General. We may use the information we collect about you in the following ways:

  • deliver the products and services that you have requested;
  • manage your account and provide you with customer support;
  • perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
  • communicate with you by email, postal mail, telephone and/or mobile devices or send newsletters about products or services that may be of interest to you either from us or other third parties;
  • communicate with you with regard to partially completed service requests;
  • develop and display content and advertising tailored to your interests on our site and other sites;
  • verify your eligibility and deliver prizes in connection with contests and sweepstakes;
  • perform background screening, which may include the use of third parties, on Service Agencies
  • enforce our terms and conditions;
  • manage our business and
  • perform functions as otherwise described to you at the time of collection.

Financial Information. For Agencies, we may use your financial information or payment method to process payments for purchases made on the Agora Website, to enroll you in discount, rebate, and other programs in which you elect to participate, to pre-qualify you for other offers that may be of interest, to pre-qualify Agencies to participate in our directory service, to protect against or identify possible fraudulent transactions, and to manage our business in other ways.

With whom we share your information

We want you to be aware of the circumstances under which we may share personal or other information about you or your actions on the Agora Website or while using our services.

Personal information. We may share personal information with the following entities:

  • Authorized service providers. We may share your personal information with our authorized service partners that provide specific services on the Site. These services may include fulfilling orders, processing credit card payments, delivering products, providing customer service and marketing assistance, conducting business, user analytics, social media analytics, and sales analysis, supporting the functionality of the Agora Website, and administering contests, sweepstakes, surveys, and other features available on the Agora Website, as well as conducting background checks on Agencies. These service providers may have access to personal information necessary to perform their functions.
  • Business partners. When you make purchases, make reservations, or participate in promotions offered on the Agora Website or through our services, we may share your personal information with businesses with whom we partner in order to offer you such products, services, promotions, contests, and/or sweepstakes. By using our services and the Agora Website, you permit us to supply the business partners with your email address and other information.
  • Agencies. We cross-reference your information and service request with our database of Agencies. By submitting a match request via the Agora Website, you agree that we may share your personal information and request with the Agencies that match your request. Sharing this information with Agencies enables them to contact you via your provided email address or other contact information. Additionally, we have additional approved contractual partners who fulfill service requests or supplement our network with their own Agencies, and we share your information with them, subject to contractual confidentiality requirements, in order to attempt to offer the services requested. If you use our services in conjunction with a membership with one of our partners, Agora may share information about your service request activity with that partner. Additionally, we may disclose information to collection and/or credit agencies in connection with past due Agency accounts.
  • Partners in direct mail. We may share our postal mailing list with selected providers of goods and services that we believe may be of interest to you on occasion.
  • Other Circumstances. Additionally, we may disclose your information as follows:
    • In response to a subpoena or other similar investigative demand, a court order, or a request for cooperation from law enforcement or another government agency; in order to establish or exercise our legal rights; in order to defend against legal claims; or as otherwise required by law. In such instances, we reserve the right to raise or waive any legal objection or right that we may have.
    • When we believe disclosure is necessary to investigate, prevent, or otherwise address illegal activity, suspected fraud, or other wrongdoing; to protect and defend the rights, property, or safety of our company, our users, or others; to comply with applicable law or cooperate with law enforcement; or to enforce the Agora Website terms and conditions or other agreements or policies.
    • In the unusual case of bankruptcy, in connection with a significant corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale.

Any third parties to whom we may disclose personal information may have their own Privacy Policies which describe how they use and disclose personal information. Those policies will govern the use, handling, and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside the United States.

Aggregated and non-personal information. Under any of the aforementioned circumstances, we may share aggregated and non-personal information that we gather. Additionally, we may share it with third parties in order to build and deliver targeted advertising on our and third-party websites. We may combine non-personal data obtained by us with non-personal data collected from other sources. Additionally, we may share aggregated data with third parties, such as consultants, advertisers, and investors, in order to do general business analysis. For instance, we may inform advertising of the total number of visitors to the Agora Website and the most frequently accessible features or services. This information is not personally identifiable and may be used to develop website content and services that we hope you and other users will find useful, as well as to target content and advertising. For Agencies, we may share your business's contact information with third parties, which may include but is not limited to the business's name, address, telephone number, email address, and the name of the business's owner or proprietor.

Third-party websites

There are several locations on the Agora Website where you can click a link to visit websites that are not covered by our Privacy Policy. For instance, if you click on an advertisement or a search result on the Agora Website, you may be directed to a website over which we have no control. These third-party websites may solicit and collect information, including personal information, about you on their own and, in certain cases, may supply us with information about your activity on those websites. We urge that you review the Privacy Policy of all third-party websites you visit by clicking on the "privacy" link, which is often situated at the bottom of the webpage you are visiting.

How to obtain access to your data

For Agencies, their representatives and users, who have a registered account with us, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us. You may contact us through the contact options indicated in the Agora Website for any request of account deactivation. You will be unable to log in to the Agora Website or access any of your personal information after deactivating your account. However, you can always create a new account. If you deactivate your account, we may retain certain information about you for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take any other action necessary to protect the integrity of our web site or our users, or take any other action permitted by law. Additionally, if certain information has been disclosed to third parties in accordance with this Privacy Policy, its retention will be governed by the rules of those third parties.

Your options regarding the gathering and use of information about you

You may choose not to provide us with certain information, but doing so may prevent you from using certain features of the Agora Website, as such information may be required to register as a member of our service, to use our services, to purchase products or services, to participate in a contest, promotion, survey, or sweepstakes, to ask a question, or to initiate other transactions on the Agora Website. Also, according to our terms and conditions, you would not be allowed to use the services of Agora and the Agora Website if you do not adhere to this Privacy Policy. Our terms and conditions apply.

How we protect your personal information

We want you to be comfortable conducting business with the Agora Website. No system, however, can be guaranteed to be 100% secure. As a result, while we take precautions to safeguard your information, we cannot guarantee that your personal information, searches, or other interactions will always be secure.

Blogs, bulletin boards, reviews and chat rooms are all popular forms of online communication.

We may provide areas on the Agora Website where you can publish information about yourself and others, communicate with others, as well as post reviews of products, businesses, contractors, and the like (e.g. pictures, videos, audio files, etc.). Our terms and conditions apply to all such postings. Additionally, such postings may surface on other websites or when keywords related to your posting are searched. Additionally, whenever you freely give personal information on publicly accessible online pages, such information becomes publicly available and is therefore collectable and usable by others. If you post your email address, for instance, you risk receiving unsolicited communications. We have no control over who reads your postings or what other users may do with the information you willingly share, therefore we advise you to use discretion and caution when disclosing personal information. You may not be able to alter or delete material that you have previously posted.

No Rights of Third Parties

This Privacy Policy does not create any third-party rights or obligate the website's users to disclose any personal information.

This Privacy Policy may be amended from time to time

We may amend this Privacy Policy from time to time to reflect changes to our practices and services without notifying you. We urge that you periodically check the Agora Website for changes to our Privacy Policy or any of our other policies. By using the Agora Website and other services of Agora you adhere to the current version of this Privacy Policy.

What are Cookies, Web Beacons, Pixel Tags, and Graphics Interchange Formats (GIFs), and how are they used?

Cookies:

A cookie is a small text file (which typically includes a piece of computer code) that is stored on your computer's hard drive. Cookies are sent by the Agora Website (or the website of a company we have a relationship with) to your computer, mobile phone or other device when you visit our website. When you visit a website, that website's computer asks your computer for permission to store this text file in a section of your hard drive that is specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate the Agora Website. A persistent cookie remains on your hard drive for an extended period of time.

For example, when you sign in to the Agora Website, we will record your user or member ID and the name on your user or member account in the cookie file on your computer. We also may record your password in this cookie file, if you indicated that you would like your password saved for automatic sign-in. For security purposes, we might encrypt any usernames, passwords, and other user or member account-related data that we store in such cookies. In the case of sites and services that do not use a user or member ID, the cookie will contain a unique identifier. We may allow our authorized service providers to serve cookies from the Agora Website to allow them to assist us in various activities, such as doing analysis and research on the effectiveness of our site, content, and advertising.

You may delete or decline cookies by changing your browser settings. (Click "Help" in the toolbar of most browsers for instructions.) If you do so, some of the features and services of the Agora Website may not function properly.

We may allow third parties, including advertising companies and ad networks, to display advertisements on our site. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. These third parties may collect information about where you, or others who are using your computer, saw and/or clicked on the advertisements they deliver, and possibly associate this information with your subsequent visits to the advertised websites.

They also may combine this information with personal information they collect from you. The collection and use of that information is subject to the third-party's privacy policy. This information allows them to deliver targeted advertisements and gauge their effectiveness.

Web Beacons:

Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users or to access cookies. Unlike cookies which are stored on the user's computer hard drive, web beacons are embedded invisibly on the web pages (or in email) and are about the size of the period at the end of this sentence. They are also used on many web pages for alignment purposes.

Web beacons may be used to deliver or communicate with cookies, to count users who have visited certain pages and to understand usage patterns. We also may receive an anonymous identification number if you come to our site from an online advertisement displayed on a third-party website.

How to contact us

If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to request information about how we disclose personal information to third parties for their direct marketing purposes, please contact us using the contact options indicated on the Agora Website.